Roger Gill

Kia Warranty, Roadside Assist & Incident Care

5-Year Warranty

All new Kia passenger vehicles come with an impressive 5-Year/100,000km (whichever comes first) warranty that covers you for any manufacturing or assembly defects (see exclusions or exceptions specified in the terms and conditions). Your authorised Kia dealer will take care of all necessary repairs within a reasonable time after delivery of the vehicle, and during normal business hours. What’s more, we guarantee any replacements will only be made using genuine Kia parts, to correct any legitimate fault covered by this warranty without charge to you.

All new Kia vehicles that are powered by a high-voltage drive battery comes with a 7-Year/160,000km (whichever comes first) warranty that covers components found in the drive battery case. In the event that your vehicle becomes immobile due to a high voltage battery or system failure, we’ll cover the cost of the tow to the nearest authorised Kia dealer.

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Roadside Assist
Ph 0800 800 542

Feel safe and secure knowing all our new passenger vehicles come with free Kia Roadside Assist for the first five years, regardless of the kilometres on the clock. After the 5 years are up additional coverage can be purchased, so you always know you’re prepared.

Benefits of Kia Roadside Assist

  • 1 - Free roadside assistance
    In the unlikely event of a breakdown, we’ll send trained staff to you as soon as possible.
  • 2 - Free lockout service
    Locked your keys in your vehicle? No worries, we’ll gain access for you where possible.
  • 3 - Free change of flat tyres
    Maybe there’s a downpour or you just don’t know how - either way we’re here to help.
  • 4 - Flat battery service
    Just call us and we’ll jump-start your battery at no cost.
  • 5 - Free tow to safety
    Got a mechanical related breakdown that can’t be fixed on the spot? We’ll cover the cost of a tow to the nearest Kia dealer.
  • 6 - Out of fuel
    We’ll give you $20 worth of fuel to get you to the nearest fuel station. (Limited to one call-out per vehicle.)
  • 7 - Temporary flexi side glass replacement
    If you break a side glass window, we’ll fit a temporary flexi one so you can still drive safely.
  • 8 - Emergency taxi
    In the event of a mechanical related breakdown that can’t be fixed on the spot, we’ll provide a taxi up to a specified amount based on your distance from home.
  • 9 - Overnight accommodation
    If your vehicle repairs take longer than eight hours and you’re more than 100kms from home, we’ll give you an accommodation allowance.
  • 10 - Rental car (Excludes K2900 and K2500)
    If your vehicle repairs take longer than eight hours and you’re more than 100kms from home, we’ll supply a rental car for up to three days usage. (Excludes K2500 and K2900.)

Kia Roadside assist for iPhone and Android. You never know when the unexpected will happen - especially when you’re out-and-about in the car. With the Kia Roadside app you’ll be able to request roadside assistance when you get into a sticky situation with your Kia. Whether it’s a flat battery or tyre, you’ve lost your keys or are in an accident you can request help in New Zealand

Incident Care
Ph 0800 800 542

Free for the first five years, Kia Incident Care looks after your car in the unfortunate event of an accident. Just let us know you’ve been involved in an incident and we’ll make sure your car gets back on the road fast. We’ll even help complete the claim forms, provide you with a courtesy car and make sure your Kia is repaired to exacting standards. To take advantage of the Kia Incident Care benefits please call 0800 800 542 in the first instance. The claim facilitator will advise your nearest authorised body repair agent based on your insurer and location, and co-ordinate all arrangements for you.

Key benefits

  • 1. Complimentary late-model courtesy car for the duration of the repair (in most locations)
  • 2. Salvage/towing co-ordination for undriveable vehicles
  • 3. Complimentary pick-up and delivery of the damaged vehicle to and from the repair facility
  • 4. Claim form provision and facilitation to insurance broker or insurance company
  • 5. Dedicated case manager throughout the end-to-end experience
  • 6. Repair progress tracking including target completion dates
  • 7. Complimentary vehicle valet at completion
  • 8. Documented quality inspection
  • 9. Dispute resolution and/or co-ordination of fault rectification
  • 10. Written service guarantee issued at completion

Terms and Conditions:
a) The vehicle is within the respective Warranty period
b) The vehicle is covered by a valid insurance policy
c) Your vehicle repair will be covered by an insurance claim

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